Privacy Policy

Introduction and Data Controller

This Privacy Policy explains how Rolletto Casino (the "Company") collects, uses, processes, and protects your personal data when you visit our website or use our services.

Rolletto Casino is the data controller responsible for your personal information. Our company registration details, including our contact information, are provided in the footer of this website and in our Terms and Conditions.

This policy applies to information collected through rolletto-casino-official.co.uk and related services. We encourage you to read this policy carefully and contact us if you have questions.

Categories of Data We Collect

We collect personal data in several categories:

Information You Provide Directly:

  • Name, email address, and contact details when you use our contact form or create an account
  • Messages, inquiries, and feedback you submit
  • Any information you voluntarily share through surveys or user testing

Technical and Usage Data:

  • IP address and device identifiers
  • Browser type, operating system, and language settings
  • Pages visited, time spent on pages, and navigation patterns
  • Referrer information and search terms used to find our site
  • Device type (mobile, desktop, tablet) and screen resolution

Transaction and Financial Data (if applicable):

  • Payment method details (processed securely through third-party providers)
  • Transaction history and betting records (if you use linked operator services)
  • Account balance and bonus information

Location Data:

  • Approximate geographic location derived from IP address
  • This helps us determine eligibility based on jurisdictional restrictions

How We Use Your Data

We process your personal data for the following purposes:

Service Provision:

  • Delivering website features and functionality
  • Responding to your inquiries and support requests
  • Creating and managing your account
  • Processing payments and transactions

Security and Compliance:

  • Detecting and preventing fraud, abuse, and unauthorized access
  • Verifying your age and eligibility to use our services
  • Complying with legal obligations and regulatory requirements
  • Protecting the rights, property, and safety of Rolletto Casino, users, and the public

Analytics and Improvement:

  • Understanding how users interact with our website
  • Analyzing traffic patterns and user behavior
  • Improving site performance, features, and user experience
  • Conducting statistical analysis and research

Marketing and Communications (with your consent):

  • Sending newsletters, promotional offers, and updates
  • Notifying you about changes to our services
  • Gathering feedback through surveys
  • You may opt out of marketing communications at any time

Legal Obligations:

  • Complying with anti-money laundering (AML) and know-your-customer (KYC) requirements
  • Responding to legal requests from authorities
  • Maintaining records for regulatory purposes

Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Contractual Necessity – Processing required to provide services you have requested
  • Legitimate Interest – Processing necessary for our business operations, fraud prevention, or security
  • Consent – Where you have explicitly agreed to specific processing (e.g., marketing emails)
  • Legal Obligation – Processing mandated by law or regulatory authority
  • Protection of Vital Interests – Processing necessary to protect health, safety, or fundamental rights

You have the right to withdraw consent at any time. This does not affect the lawfulness of processing based on consent given before withdrawal.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics:

Essential Cookies – Required for site functionality (login, security, navigation). These cannot be disabled without impacting site operation.

Performance Cookies – Help us understand how users interact with the site. They collect anonymous data about page visits and behavior.

Marketing and Tracking Cookies – Used with your consent to deliver personalized content and measure marketing effectiveness.

Third-Party Cookies – Partner services (analytics, advertising) may place their own cookies on your device.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being set. However, blocking all cookies may affect site functionality.

For more detailed information about specific cookies and tracking, please refer to our cookie consent notice displayed when you first visit the site.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Account Information – Retained for the duration of your account and for a period after closure for compliance purposes (typically 6–12 months, depending on legal requirements)
  • Transaction Records – Maintained for minimum 5–7 years to comply with financial and gambling regulations
  • Analytics and Usage Data – Generally retained for 12–24 months
  • Support Communications – Kept for 2–3 years unless longer retention is legally required
  • Marketing Lists – Maintained only as long as you remain subscribed; removed immediately upon unsubscribe

Where possible, we delete or anonymize data that is no longer needed. Some data may be retained longer if required by law.

Third Parties and Data Sharing

We may share your personal data with the following categories of recipients:

Service Providers and Processors:

  • Payment processors and financial institutions
  • Email service providers and marketing platforms
  • Web hosting and analytics providers (Google Analytics, server logs)
  • Customer support and ticketing systems
  • Fraud detection and security services

Affiliated Operators:

  • If you use links to third-party gambling operators through our platform, your data may be shared with those operators according to their privacy policies
  • We are not responsible for their data handling practices

Legal and Regulatory Authorities:

  • Law enforcement, tax authorities, and gambling regulators when legally required
  • Compliance with court orders and legal processes

Business Partners:

  • Only with your explicit consent or where necessary for service delivery

We do not sell your personal data to third parties for commercial purposes. All processors are bound by data protection agreements requiring secure and lawful handling.

International Data Transfers

If you access our website from outside the United Kingdom, your data may be transferred to and processed in the UK or other jurisdictions where we or our service providers operate.

By using our site, you consent to such transfers. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) to protect your data during international transfer.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access – You can request a copy of the personal data we hold about you in a structured, commonly used format.

Right to Rectification – You can request correction of inaccurate or incomplete data.

Right to Erasure – You can request deletion of your data in certain circumstances ("right to be forgotten"). This may not be possible if we have legal obligations to retain the information.

Right to Restrict Processing – You can request that we limit how we use your data pending resolution of a dispute.

Right to Data Portability – You can request your data in a portable format to transfer to another service provider.

Right to Object – You can object to processing based on legitimate interest or marketing purposes.

Right to Withdraw Consent – If processing relies on your consent, you can withdraw it at any time.

To exercise these rights, contact us using the information provided at the end of this policy or via our Contact page. We will respond within 30 days (or as required by applicable law).

Some rights may not apply in all circumstances or may be limited by legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, law, or other factors. We will post the updated policy on this page and indicate the "Last Updated" date.

Material changes will be communicated to you by email or prominent notice on our website. Your continued use of the site after changes constitutes your acceptance of the revised policy.

Contact Us Regarding Privacy

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data handling practices, please contact us:

Via Email – Use the contact email listed in the footer of this website.

Via Contact Form – Submit your inquiry through our Contact page.

Postal Mail – Write to the company address provided in our footer or Terms and Conditions.

We are committed to responding to all privacy inquiries and data rights requests promptly and in accordance with applicable law.

If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction.